卓越經營與服務管理實驗室

          

Business Excellence & Service Management

卓越經營

Business Excellence

課程目標Course objective

卓越經營﹙Business Excellence, BE﹚是一套有系統的品質管理原則與工具,以改善績效為目的,包括顧客焦點、利害關係人價值與流程管理原則為基。主要適用於卓越企業各職能領域,包括持續且突破性的改善、預警管理、以及事實管理。並透過平衡計分卡、精實、六標準差統計工具、流程管理與專案管理等工具來進一步改善企業績效。

Business excellence (BE) is the systematic use of quality management principles and tools in business management, with the goal of improving performance based on the principles of customer focus, stakeholder value, and process management. Key practices in business excellence applied across functional areas in an enterprise include continuous and breakthrough improvement, preventative management and management by facts. Some of the tools used are the balanced scorecard, Lean, the Six Sigma statistical tools, process management, and project management.

 


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